Privacy Policy – Jumbodeal Holidays LLP

Jumbodeal Holidays LLP (“Jumbodeal Holidays”, “we”, “our”, or “us”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy outlines how we collect, use, store, disclose, and safeguard your information when you visit our website, mobile application, or use our travel-related services (collectively referred to as the “Platform”).

By accessing or using our Platform, you confirm that you have read and understood this Privacy Policy and agree to its terms. If you do not agree, please refrain from using our services.

For any privacy-related queries, you may reach us at info@jumbodealholidays.com.

1. Applicability of This Policy

This Privacy Policy applies to individuals who:

• Browse or use our website or App
• Make travel enquiries or bookings
• Create or manage a user account
• Communicate with our customer support team
• Participate in marketing campaigns, contests, or surveys

This Policy explains the nature of information we collect, how it is processed, your rights concerning your data, and the measures we take to protect it.

2. Meaning of Personal Information

“Personal Information” means any information that can directly or indirectly identify an individual. This may include:

• Name and contact details
• Email address and phone number
• Residential or billing address
• Date of birth
• Passport or travel document details (where applicable)
• Payment-related information
• IP address, device identifiers, and log data

Information that has been anonymized or aggregated and cannot identify an individual is not considered Personal Information.

3. Information We Collect

We collect information in the following ways:

a) Information you provide directly

• When booking flights, hotels, holiday packages, or transport
• When submitting enquiries or requests
• When registering an account or updating profile details

b) Information collected through interactions

• Newsletter subscriptions
• Participation in surveys, promotions, or contests
• Reviews, feedback, images, or other content you voluntarily share

c) Information collected automatically

• Device type and browser details
• IP address and location data
• Platform usage behavior and preferences

Some areas of the Platform may be accessed without registration; however, certain services may require mandatory sign-up.

4. Purpose of Using Your Information

Your information may be used for the following purposes:

• To facilitate and manage travel bookings
• To send booking confirmations, updates, and service notifications
• To respond to customer support requests
• To process payments via secure payment partners
• To personalize user experience and recommendations
• To analyze usage trends and improve our services
• To detect and prevent fraud or unauthorized activities
• To comply with applicable laws and regulatory requirements

5. Promotional Communication

Subject to your consent, we may send promotional communications such as:

• Travel deals and offers
• Marketing emails or messages
• Destination news and updates

You may unsubscribe from promotional communications at any time. However, essential service-related communications will continue as they are necessary for service delivery.

6. Use of Analytics and Demographic Data

We may evaluate anonymized demographic and behavioral data such as age range, region, browsing activity, and interests to:

• Enhance platform functionality
• Deliver relevant content and offers
• Conduct internal analysis and research

Such data does not personally identify users.

7. Disclosure of Information

We may disclose personal information only where necessary, including to:

a) Travel and service partners

• Airlines, hotels, tour operators, and transport providers
• Authorized travel agents and destination partners

b) Operational and technology partners

• Payment processing partners
• IT, hosting, analytics, and marketing service providers

c) Legal and governmental authorities

• Where disclosure is required by law, regulation, or court order

We do not trade or sell your personal information. All partners are contractually required to maintain data confidentiality and security.

8. Cross-Border Data Transfers

Jumbodeal Holidays LLP operates from India. In order to provide services, your information may be transferred to systems or partners located outside your country. We ensure such transfers comply with applicable data protection laws and appropriate safeguards are implemented.

9. Data Storage and Retention

We retain personal information only for as long as it is required to:

• Provide requested services
• Fulfill contractual and legal obligations
• Resolve disputes or enforce agreements
• Prevent fraudulent activities

Certain information may be retained even after account termination if required under law.

10. Cookies and Similar Technologies

We use cookies and related technologies to:

• Improve website and app functionality
• Understand user behavior and traffic patterns
• Customize content and advertisements

Cookies do not store sensitive personal information. You may modify cookie settings through your browser, though some features may be affected.

11. Data Protection Measures

We use reasonable technical, administrative, and organizational safeguards to protect your data. Despite our efforts, no digital transmission or storage system can be guaranteed to be completely secure.

All payment transactions are processed through authorized and secure third-party payment gateways.

12. Your Rights

You may have the right to:

• Access your personal information
• Correct or update inaccurate data
• Withdraw consent for marketing communications
• Request deletion of your data, subject to legal and regulatory requirements

Limiting or withdrawing consent may impact access to certain services.

13. User-Generated Content

If you voluntarily submit photos, videos, or testimonials, you grant Jumbodeal Holidays LLP a non-exclusive, royalty-free, global right to use such content for promotional and marketing purposes. You confirm that you have the necessary rights to share such content.

14. Third-Party Advertisements

Our Platform may contain advertisements or links to third-party websites. Jumbodeal Holidays LLP is not responsible for the privacy practices or content of such third parties, and users should review their respective privacy policies.

15. Confidentiality Commitment

We treat all personal information as confidential and restrict access to authorized personnel only, except where disclosure is required by law or permitted under this Policy.

16. Policy Updates

We may revise this Privacy Policy periodically. Any updates will be effective upon publication on the Platform. Continued use of our services indicates acceptance of the revised Policy.

17. Limitation of Liability

Use of the Platform is at your own risk. While we take reasonable measures to safeguard data, Jumbodeal Holidays LLP shall not be held liable for unauthorized access beyond our reasonable control.

18. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact:

info@jumbodealholidays.com